How it works
A scripted walk-through of the planned flow. Nothing here is live.
Planned scenarios (illustrative)
1. A call comes in
A customer calls your support number.
Planned2. The agent talks
It listens and answers in the caller’s language.
Planned3. Handoff
When needed, or when the caller asks, the call goes to a person with a summary.
Planned4. Your team follows up
They pick up with clear notes instead of a blank screen.
Planned
Simulation. Scripted example conversation (simulation):
- Caller: Amar order ta ekhono pai nai. Kothay ache?
- Agent: Let me check your order. One moment.
- Caller: Ami ekjon manusher sathe kotha bolte chai.
- Agent: Understood. Connecting you to a person now. You will not need to repeat yourself.
Handoff to a person: Summary passed on: order status question; caller asked for a person.
Scripted simulation. No audio, no microphone, no live backend.